Delete Account & Data

You can delete your Loupewise account and all associated data at any time. Deletion is permanent — there is no recovery period.

What gets deleted

When you delete your account, the following data is permanently removed:

1. Your account record and login credentials
2. All saved gem identification sessions and notes
3. All photos attached to your sessions
4. Your subscription record and billing association (Stripe, for web subscribers)
5. Any client metadata you have stored

Your account and associated data are deleted immediately when you request account deletion. Residual copies in system backups are purged within 30 days. Financial transaction records required by law (e.g., subscription receipts) may be retained for up to 7 years.

Option 1 — Delete in the app (recommended)

Option 2 — Email request

If you cannot access the app, email us at support@gemid-labs.com with the subject line "Account Deletion Request" and include the email address associated with your account. We will process your request within 30 days.

Delete specific data without closing your account

You can delete individual saved identification sessions — including any photos and location tags attached to them — at any time in the app: open Account, choose a collection profile, select the saved session, and choose Remove from inventory. Removal is immediate. For any other specific-data deletion request (without deleting your whole account), email support@gemid-labs.com with the subject line "Data Deletion Request" and describe what you want removed; we will process it within 30 days.

Questions

For any questions about your data or this process, contact us at support@gemid-labs.com. See our Privacy Policy for full details on how we handle your data.